RETURN & EXCHANGES
All Sales Are Final But
Exchanges Are Welcomed
*** PLEASE NOTE: When placing an order only ONE promotion/coupon code will be used per transaction ***
We do not offer cancellations once your order has been processed and confirmation email is sent with a confirmed order number*
We offer EVEN exchanges only in the same category. Products of lesser value will be considered an even exchange. Exchanges have to be within 7 days upon receiving your purchase. No Refunds.
If you are requesting an item which exceeds your original order we will be invoicing you the difference via email. We only offer ONE even exchange per order.
Defective items MUST be reported within 10 days of receipt. If not reported within the time frame, we will not be able to further assist you in the matter... If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
REQUIREMENTS FOR EXCHANGES
Exchanges are subject to quality approval and inspection at our warehouse personnel. Please take extra care to inspect and test all returned items to ensure these requirements:
- All tags attached
- No smells other than natural product orders
- No animal or pet hair
- Original packaging
- Within 7 days of the date, you received your initial purchase
Every order MUST be accompanied by an Exchange form. Please fill out your Exchange Form. We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given an exchange.
Please ship your return/exchange package to the following address:
PO Box 7492
silver spring, md 20907
*Please note that the above address is not a physical store location and is to be used for mailing merchandise only.*